1Availability is identified
Product pages, manufacturer updates, or Equipment Help may identify an item as in stock, expected, special order, or backordered.
2You place the order
Your order is submitted through Shopify checkout under the price and payment terms shown at checkout.
3We communicate changes
If we learn that the expected timing has materially changed, we use the contact information on the order to provide the best verified update available.
4Fulfillment proceeds
Once the item becomes available and is released for fulfillment, normal shipping, freight, delivery, and applicable cancellation terms continue to apply.
1. Availability and lead-time estimates
Inventory positions and manufacturer schedules can change quickly. Dates, production windows, inbound estimates, restock dates, and freight timelines are estimates unless ArvonFitness explicitly identifies them as guaranteed. Delays can occur because of manufacturing, inventory allocation, carrier capacity, freight scheduling, weather, port activity, or other factors outside our direct control.
2. Backordered items at the time of purchase
When a product is known to be backordered or subject to a lead time, we aim to surface that information on the product page or through Equipment Help when it has been verified. If timing matters to your project, training-space build, move-in date, or installation schedule, contact Equipment Help before ordering so the latest available estimate can be checked.
3. If availability changes after you order
If an item that appeared available becomes delayed, allocated, or backordered after your order is submitted, we will make reasonable efforts to notify you with the updated expected timing. Depending on the fulfillment stage and product type, available options may include keeping the order open, choosing a different verified product, or requesting cancellation under the applicable cancellation and return terms.
4. Payment on backordered orders
Submitting an order authorizes payment through Shopify checkout under the payment terms shown during checkout. A backorder designation does not by itself change those payment terms. If ArvonFitness cannot fulfill an unshipped item and the order is canceled, the applicable refund for that unfulfilled item will be processed to the original payment method.
5. Cancellation before fulfillment release
Cancellation eligibility depends on whether the order has already been released to a manufacturer, distributor, warehouse, freight carrier, or other fulfillment party. Contact us as soon as possible if you need to cancel. We cannot promise cancellation after an order has entered a non-cancellable or fulfillment-committed stage. Any applicable product-specific restriction disclosed before purchase will control.
6. Special-order, custom, or manufacturer-committed items
Some equipment may be built, allocated, configured, or specially ordered for a customer. Those items can carry stricter cancellation or return restrictions once the order is accepted by the manufacturer or fulfillment partner. When such a restriction applies and is verified, it should be disclosed with the product or order information.
7. Split shipments and partial availability
If an order contains multiple items, available items may ship separately from backordered items when operationally appropriate. Separate freight or appointment scheduling may apply depending on the products. We do not substitute a materially different product without customer approval.
8. If we cannot fulfill the item
If ArvonFitness ultimately determines that an unshipped item cannot be fulfilled, we may cancel that item and issue the applicable refund to the original payment method. If only part of a multi-item order is affected, the remaining items may continue unless the parties agree otherwise.
9. Shipping and return terms still apply
Once a backordered product becomes available and enters fulfillment, the storefront Shipping Policy, Return / Refund Policy, verified manufacturer restrictions, and product-specific freight terms continue to apply.
10. Questions about a specific product
For the most current availability information on a particular item, contact Equipment Help before ordering. Product-specific information should be treated as more authoritative than a general estimate when it has been verified for that exact item.
